How can we help you?

Bikwayé is an Android app. It will soon be available on Google Play: the download button on this site will be switched on that day. It is free.

On the welcome screen, tap "Create an account", then:

1. choose your country and enter your phone number and your date of birth;

2. enter the 6-digit code received by SMS;

3. complete your profile: your full name and your city (picked from the list) are required, the photo and the description are optional.

No password: your number and the SMS code are enough. Bikwayé is for people aged 18 and over.

No. "Continue as a guest" lets you browse and open listings and watch lives. You need an account to publish, write to a seller, buy or keep favourites. Guest access is limited in time on a given phone; if you then create an account from guest mode, the same account carries on.

Tap "I already have an account", enter your number, then the 6-digit code received by SMS: it is checked as soon as you type the sixth digit. On a new phone, do the same: your number is what identifies you.

Check the number you entered and your phone's network. A code is valid for 5 minutes; you can ask for a new one after a short wait (up to a minute). After 5 wrong codes, the code is no longer valid: ask for a new one. If nothing arrives, write to us.

Yes. Bikwayé follows your phone's language: English if it is English, French otherwise. You can change it in Profile › Settings › Language; it applies to the screens you open next, and everywhere once the app is restarted. The light or dark theme is set in Profile › Settings › Appearance.

Cameroon, Côte d'Ivoire, Senegal, Burkina Faso, Mali and Niger, before the whole of Africa. Prices are in CFA francs.

This change cannot be made in the app yet. Write to us from the address of your choice, giving your old and your new number.

Open the Publish tab, tap "Create a listing" and choose what you are publishing: an offer (selling or renting), a request (you are looking for something), a service or a live. You can then let the assistant prepare the listing, or tap "Fill in myself".

Show it or tell it: add photos (up to 10), a video (60 seconds at most) or a voice message (3 minutes at most), then tap "Prepare the listing". The assistant suggests the category, the title, the description, the characteristics, the price you said and the place. Nothing is published until you have checked it: the "Check" screen shows what is suggested and what is left to complete. If the assistant is unavailable, you fill in the listing yourself and your photos are kept.

• At least one photo or one video.

• A title of 60 characters at most.

• A city picked from the list, and a price: fixed, a range, "starting from", on quote or free, with a period for a rental or a service.

• A listing follows the terms of use: no prohibited item, no misleading content.

Yes: "Save draft". Your drafts are in the Publish tab, under "My drafts", where you pick them up again.

In the Services tab, "My offers" or "My requests", tap the listing's ⋮ menu: Edit, Edit the price, Activate or Deactivate, Duplicate, Extend, Delete… The category of a published listing can no longer change. A deletion is final, statistics included.

Yes, picked from Bikwayé's catalogue (you cannot upload your own music): when editing the listing, or from the ⋮ menu › Background music. You set the starting point, the volume and the original sound. Credits are in Profile › Support › Music and credits.

Promoting ("Boost") a published listing gets it seen more for the period you choose. It is paid from your wallet balance.

The periods and prices are shown when you buy, from your listing's ⋮ menu › Boost. Promoting a listing that is already promoted extends the period: no paid day is lost.

Promotion is not refunded if you deactivate or delete the listing. If we made a mistake, write to us: a refund to your wallet is possible.

A time-limited discount on a fixed-price offer: a percentage (from a minimum quantity) or a promotional price, with an end date. It is reserved for certified shops, and the discounted price is the one the buyer pays.

The wallet (Profile › Payment methods) holds your balance: it pays for promoting your listings and receives the money from your sales. You save your payment methods there (Orange Money, MTN Mobile Money, card or bank account), you top it up and you withdraw your balance.

During the current test phase, payments are simulated: no real money changes hands.

On a listing whose seller has opened it to direct sale, tap "Buy" (or "Book" for a rental or a service). Choose the quantity, delivery or pick-up, then the payment method, and tap "Pay now". Other listings are settled directly with the seller, after contacting them.

Your payment is held by Bikwayé until the order is complete: the seller is credited when you confirm receipt, or automatically 3 days after shipping. If something goes wrong after shipping, tap "Report a problem" in the order: the automatic payout is then suspended.

Profile › My orders: your purchases and your sales each have their tab. An unpaid order can be cancelled by the buyer or by the seller. Once paid, only the seller can refund it.

The "Certified" badge marks a shop whose business has been checked by our team. It tells you who is selling; it is not a guarantee on each listing. A business asks for it from Profile › Profile information › "Upgrade to Business".

• Prefer buying in the app when it is offered: the seller is only paid once the order is complete.

• Never send money in advance by another means to someone you do not know.

• For a hand-over, pick a public place and check the item before paying.

• Never share a code received by SMS: Bikwayé will never ask you for it.

• Be wary of a price far below the market and of a rushed request.

In the conversation, tap ⋮ › Block. The person can no longer write to you or open a new conversation with you, and is not told. You unblock them in Profile › Blocked users.

Nobody, unless you decide so: in Profile › Contact details, each contact channel (phone, email, WhatsApp, website) is hidden by default, visible to everyone, or visible after a first message.

Tap "Report" on the listing, in the conversation's ⋮ menu, or on the live, then choose the reason: spam, scam, inappropriate content, harassment or other. The report is anonymous.

Our moderation team reviews every report and decides what follows: removing the listing, suspending an account, or no action. You are not told of the decision.

Profile › Support › Report an issue: choose Bug, Suggestion or Other, describe what happens and add up to 5 screenshots. The app version and the phone model are attached. You follow your reports in "My reports".

In the app: Profile › Settings › Privacy › Delete my account. Without the app: on the Delete my account page, with your number and an SMS code. Your account is closed at once and your data is erased 30 days later; during that time, signing in again by SMS in the app cancels the deletion. It is refused while an order is in progress or your wallet holds money.

Orders and wallet movements are kept for 10 years for accounting obligations, without your name or your number. Everything else is erased. The details are in the privacy policy.

Yes: Profile › Settings › Privacy › Pause my account. Your listings and your profile disappear from Bikwayé; sign in again with your number to get everything back.

Write to us or send an email to contact@kamersoft.net: we answer within a month. Your rights are described in the privacy policy.

If you accept it, the voice messages of your listings help improve the recognition of the voices and accents of our countries. It is off until you accept it, and you can withdraw your consent at any time in Profile › Settings › Privacy: your recordings are then deleted. A video's soundtrack never goes into it.

In your phone's settings: Settings › Apps › Bikwayé › Notifications. The app itself gathers your notifications in Profile › Notifications.